At CHARUVYA, we take pride in delivering high-quality products to our customers. Your satisfaction is our priority, and we ensure that every parcel is carefully checked, packed, and shipped to you.

Returns

We accept returns only in case of product damage during delivery. Please note:

• Order must be inspected immediately upon receipt.
• Record a video while opening the parcel—this is mandatory to process any return.
• Returns must be requested within 3 days of receiving the product.

Conditions for Return

• The product must be unused and in the same condition as delivered.
• All original tags, labels, and packaging should be intact.
• Only items that meet these conditions and have documented evidence of damage will be accepted.

Our Commitment

• Every order from CHARUVYA is carefully inspected for quality and packed neatly.
• We ensure that issues from our side are extremely rare, so most orders reach you in perfect condition.
• If there is any damage during transit, we will promptly process the return and arrange a replacement or refund.

How to Initiate a Return

1. Contact our customer support within 3 days of delivery.
2. Provide the video evidence of the parcel being opened.
3. Our team will guide you through the return process and arrange pickup if eligible.

Refund / Replacement

• Once the returned product is received and inspected, we will issue a replacement or refund promptly.
• Refunds will be made via the original payment method.

Important Notes

• Returns will not be accepted for reasons other than product damage.
• Any delay in notifying us or failure to provide the opening video may void the return request.

Your trust matters to us. We ensure every CHARUVYA parcel reaches you in perfect condition!